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Time Policies

Consulting time is billed as follows:

Email Email support is accumulated until at least 15 minutes of support has occurred, in which the client will be billed in 30-minute increments.	at least 15 minutes
Phone Calls Client initiated phone calls are billed at a minimum rate of 30 minutes.  Calls that go over 30 minutes are rounded up to the next 30-minute increment. YourWebPartner.com initiated phone calls are billed like email.	30 minutes
Edits & Updates Edits and updates are billed at a minimum rate of 30 minutes. Requests that go over 30 minutes are rounded up to the next 30-minute increment.	30 minutes

Turn Around Time

Site Edits	3 days
Site Programming	10 days
Site Problems	ASAP
Elective Priority Support*  *available at double the standard hourly rate.	ASAP

Cancellation Policy

24 hour notice is required to cancel any scheduled phone calls and meetings, otherwise the appointment will be billed as scheduled.